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Important Notification
Telecom Consumers' & Services Survey
NTRA conducts tracking surveys with different telecom consumers in the Egyptian Market, to obtain their assessment of the provided services. NTRA will start publishing the comparison reports on the website.
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To the users of telecom services in Egypt
In case you face any problem while calling 155 (NTRA’s hotline), and you could not reach it due to traffic congestion and your complaint was about MNP among mobile Operators, kindly do either of the following Send an email to: CCComplaints@tra.gov.eg Send a fax to: 02 35344155.
Customers' complaints statistics
   
Egypt’s Participation in IPv6week
Within the framework of the preparation to face the depletion of IPv4 address, Egypt IPv6 Taskforce is currently participating in the proceedings and activities of the IPv6week. In this momentous regional event, many tests will take place and will be carried out by international experts to measure the efficiency of network devices, servers and computers operating with IPv6 address in the IPv6 lab of the Egyptian taskforce, in addition to the measurement of the efficiency of the ISP’s network providing service to IPv6 lab.
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Press Releases
Internet governance
H.E. Eng. Atef Helmy, Minister of Communications and Information Technology, welcomed the announcement by the U.S. National Telecommunications and Information Administration (NTIA), issued on Friday, 14 March 2014.
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NTRA's Meeting with The Callers For The Internet Revolution
NTRA, headed by Eng. Hisham Elayly, the Executive President, convened yesterday with the callers for and representatives of the "Internet Revolution" (Eng. Moemn Hani – Eng. Rami Isaac – Eng. Islam Khaled – Eng. Sharif Intisar – Mr. Mohamed Sayed) with the attendance of General Atef Jacob, Head of the Consumer Protection Agency and member of the NTRA's Consumers Rights Protection Committee (CRPC) in addition to some members of the Committee. The meeting dealt with the debate on the most important obstacles and problems facing youth in online services, with regard to the quality of service, prices or customer service provided by ISPs.
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Research and Development activities
NTRA's R&D department was established in 2007 with key objectives of supporting national research activities in the area of telecommunications, watching for and keeping pace with emerging telecom technologies and applications, and bridging the gap between academic activities and technical developments from one perspective and policy visions and market needs from another.
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NTRA’s Sponsorship of Graduation Projects (2013 - 2014)
The National Telecom Regulatory Authority is providing technical and financial support for promising graduation projects for the academic year 2013-2014. Submission deadline Jan, 31st, 2014.
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Consumers Rights Protection Committee
World Consumer Rights Day (WCRD)
The protection of the rights of telecom services users is considered one of of the most significant mandates of special concern to the National Telecom Regulatory Authority (NTRA) that considers it a national duty.
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General Rules of Customers Rights Protection
Within the framework of the keenness of National Telecom Regulatory Authority (NTRA) to activate the provisions of Telecom Regulation Law No. 10/ 2003 and continue carrying out its mandate to supervise, regulate and support the telecom sector in compliance with the protection of free competition, investments and customers' rights, and pursuant to the provisions of articles (2/4), (5/6), (13/7), (18/2), (25/7) and (19) of the said Law with regard to the NTRA's competence to take all the necessary actions for the protection of telecom services users. This takes place through setting up the rules that ensure such protection as setting up such rules is considered part and parcel of the NTRA's core mandate.
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"Know Your Rights" Awareness Campaign
It is the core mission of the National Telecom Regulatory Authority (NTRA) to spread the culture of "Rights & Duties" within the ICT sector. It exerts all efforts to consolidate the relations with the civil society organizations as a nucleus of fruitful cooperation between them that aims to raise the consumer's awareness of various telecom services. Within the framework of its keenness to carry out its mandate, the NTRA has launched an awareness Campaign under the slogan "Know Your rights".
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NTRA News
Towards Digital Conversion
NTRA held a press conference titled 'Towards Digital Conversion' on Tuesday, 23 September, 2014 with the attendance of HE Atef Helmy, Minister of Communications and Information Technology.
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NTRA to Host "VSAT and Satellite Systems For Arab Countries" Workshop
Within the framework of the activities of ITU Radio communication Sector (ITU-R), NTRA, the Egyptian Regulatory Authority, is honored to host and organize a workshop on "VSAT and Satellite Systems For Arab Countries" in collaboration with ITU and the International Telecommunications Satellite Organization (ITSO) in the period from 21 to 25 September 2014 at Novotel Cairo 6th Of October.
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Events
NTRA actively participated in Cairo ICT 2013
The 17th round of Cairo ICT, Egypt’s largest annual technology conference and tradeshow, was held under the slogan “Building Bridges”, from 9 to 12 December 2013. Cairo ICT is considered an important tool that can help in boosting the economy and creating communication channels between Egypt, the Arab region and Africa.
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NTRA Annual Conferences
The Fourth NTRA Annual Conference
The National Telecom Regulatory Authority is paying due attention to the development of the Internet and to enhancing its access within the Egyptian Community, The conference was held on 21 – 22 April 2010 in Sharm el Sheikh
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